Digital River's on demand e-commerce services provide our clients the technologies, tools and tactics...so they can profitably connect with the global marketplace.

The DR | globalCommerce Enterprise Platform

Digital River works with tens of thousands of companies - including some of world’s most prominent brands in some of the fastest growing high-tech vertical markets - to help them build profitable global e-businesses. Market leading software publishers and high-tech manufacturers rely on Digital River to help them manage the total online buying experience from site development and customer acquisition to back office operations, including transaction processing, export controls, tax management and product delivery.

It all works because our comprehensive enterprise e-commerce solutions are built on the DR | globalCommerce™ platform – a platform designed expressly to handle all the complexities and opportunities involved in selling both digital and physical products across the global Internet.

As a Digital River client, you’ll have access to our hosted DR | globalCommerce platform through a web-based GUI interface. Once “inside” you can easily manage your sites end-to-end — from marketing to product and pricing administration, customer support to fulfillment — or, if you like, Digital River can help manage them for you. Our DR | globalCommerce platform scales from complete simplicity to sophistication to ensure that you can build your online business the way you want it to be.

A Wealth of Standard Features

The DR | globalCommerce platform is much more than a shopping cart. It's a full service, full e-store solution with everything you need to make your e-commerce program a success.

• Dynamic Site Merchandising: Cross-selling, up-selling, pop-ups, coupons and bundling functionalities drive incremental sales.
• End-to-End Optimization: Built in platform features enable true A/B testing of content, pricing, promotions, site flow and more so you can generate the highest possible return-on-investment.
• Robust Reporting: Intuitive web-based tools offer easy tracking of products, promotions, customer behaviors, site health and more.
• Design Management Tools: Store designs are easily updated on the fly and customized for specific customer segments and promotions.
• Trouble-Free Upgrades: New capabilities are added every few weeks. All 100% free of licensing fees, major version upgrades and system updates, business interruptions or the need to re-work a site.
• Active Product Roadmap: Changes in the online market are reflected in new development plans and functionalities so you’re always current. Plus we handle changing regulations, compliance rules, data management, payments and more.
• Sarbanes-Oxley Compliant: Working with a Sox compliant e-commerce partner means extra protection against risks and consistent use of best practices across your online business.
• Triple redundant e-commerce infrastructure: Carefully architected across multiple global data centers, Digital River’s e-commerce infrastructure is built to run with scalability, reliability and security.

Best-in-Class Network Infrastructure

Digital River maintains a global e-commerce footprint with multiple data centers in North America and Europe. Our “Bullet-Proof” strategy includes on-going, multi-year investments and redundancy across our entire infrastructure.

On a Typical Day We Effortlessly…

• Handle over 100,000 orders displayed in 87 currencies and transacted in 20 different currencies.
• Deliver over 5 terabytes of software.
• Serve over 5 million web pages in 18 languages and in 137 countries.

Every Transaction Backed by…

• A multimillion dollar, triple-redundant infrastructure.
• Non-stop order taking.
• Separate, secure client data.
• State-of-the-art fire suppression (FM200, Argon and deionized water mist).
• Real-time offsite backups.
• Experienced support staff.
• Secure access (CCTV, proximity badges, biometrics).
• 24x7x365 technical help desk.
• Multiple staging environments.
• Usage managed to <50% server utilization and <40% on bandwidth.
• ISO 17799 certification.

Global Capability with Local Execution

Whether you’re selling digital or physical products — or both — Digital River has everything you need to build sales and expand into some of the fastest growing online markets worldwide. In addition to our robust and reliable infrastructure, we offer offices spanning from Minneapolis, Minnesota to Tokyo, Japan.

Using Digital River’s Worldwide Services, You Can…

• Expand… into today’s fastest growing online markets safely and confidently with expert e-marketing tools and support.
• Earn millions… of yen, rupees and pesos by accepting over 20 local currencies and a range of payment options.
• Say Hola, Bonjour, Konichiwa… with seamless and local customer service and account management in most major markets.
• Always be prepared… and on top of international export tax requirements.
• Stay safe… backed by experts and systems that guard against international fraud.
• Work smart… in compliance with U.S. and international privacy and disclosure regulations.
• Ship physical products fast… ship product in days not weeks via our network of global and local distribution and fulfillment partners.

Comprehensive Risk Management

E-commerce involves risks that can overwhelm the unprepared and chew up revenue. Digital River protects our clients from changing regulations, security concerns, fraud and costly, ongoing investments.

Our Clients Rest Easy.

Our DR | globalCommerce platform includes powerful risk protection freeing you to concentrate on the best parts of your business… creating new products and growing larger profits.

Full Compliance Monitoring

Digital River helps ensure that your e-store complies with ever-changing government and international regulations — invaluable protection from negative audits and hefty fines.

• ISO 17799 certified.
• Sarbanes-Oxley compliant.
• 2003 CAN-SPAM Act compliant.
• Relevant domestic and international taxes are automatically calculated and applied.
• Transactions are cross-referenced with multiple, up-to-date denied party, restricted product and embargoed country lists.

Data Security and Fraud Protection

Our state-of-the-art tools and fraud prevention teams ensure that all transactions and data are secure and legitimate.

• System Security: Our advanced data center uses layered architectures that include load balancers, firewalls, routers and 24/7 monitoring.
• Data Protection: In addition to sophisticated processes and controls, we back your data with 128-bit SSL encryption and store sensitive data using advanced 128-bit ciphers.
• Fraud Prevention: We guard against costly online fraud — international and domestic — using advanced neural networks, more than 20 million screening elements, 1.5 million fraud profiles, more than 500 heuristics and business rules, and a full-time fraud elimination team.

Digital Rights Management

If you want world-class Internet software sales, you need world-class marketing and security. SoftwarePassport, just one of the digital rights management solutions supported by Digital River, provides powerful marketing tools that encourage global sales. Plus, it guards your product — and your revenue — from sophisticated software pirates.

• Versatile: Supports multiple business models, including try-before-you-buy, paid product protection and direct-for-sale programs.
• Turnkey: Automatic key injection eliminates the need for consumer key entry and reduces customer service contacts.
• Persuasive: HTML reminder messaging and screens encourage sales while in-application purchasing makes it easy for customers to buy.
• Secure: Built-in piracy protection eliminates the risk of illegal distribution.

Integrated Solutions

Integrated into our DR | globalCommerce platform are these additional revenue driving services: marketForce, marketStream and marketStudio.