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Software: Connect with Customers in High-Growth Markets


Over half of the top 15 

software publishers count on Digital River for global growth.

Fine-tuned to deliver sales growth worldwide

We understand the nuances of today’s on-demand software marketplace and translate that into increased global sales for our clients.

Manage components of your e-commerce presence yourself, or outsource all of it to us. Either way, Digital River can upgrade your software e-commerce program to grow your business and get the results you’re looking for today and into the future.

 

Our e-commerce expertise can fuel your growth

For years, software companies have been selling online directly to consumers. Digital River has been there providing
e-commerce solutions for many of the industry’s leading software brands for over 15 years. In fact, today we count more than half of the world’s top software publishers as our clients.

Now publishers are looking for new ways to deepen their online reach and strengthen long-term customer relationships. Once again, Digital River is there with a dynamic solution.

  • Sell directly to your consumers, business customers and channel partners.
  • Manage channel conflict, relationships and commissions.
  • Extend revenue streams with cloud-based subscription and in-product purchase options.
  • Cater to global buyers with unmatched localization capabilities and diverse array of preferred
    payment methods.
  • Launch e-commerce operations and begin generating revenue in just days or weeks.
  • Reduce your risk – comply with global tax and trade regulations.
  • Benefit from an e-commerce solution that continues to evolve and automatically delivers access to new features without costly and inconvenient system upgrades.

Digital River’s e-commerce solution can help you reach your online business goals. We have been recognized by industry experts for our proven e- commerce track record in helping software companies sell online without requiring the IT resources needed to run a site.

 

Cloud-Based Subscription Billing and Commerce automates recurring revenue streams

Flexible, scalable and cost-effective, Digital River delivers a feature-rich subscription solution that you can tailor to meet the needs of your global customers. Whether you sell online services, web-based, cloud-based or digital products, this subscriptions solution helps you:

  • Automate your recurring revenue models
  • Manage the subscriber lifecycle
  • Increase customer lifetime value

Our full-service subscription management and billing solution is powered by our world-class, cloud-based global e- commerce infrastructure. The capabilities of our subscriptions solution combine key criteria for renewal success – a global footprint that facilitates a wide range of payment methods, multiple currency support and local card acquiring, optimized billing and card authorization processes, and customer communication.

 

Flexible Solutions for Every Business Model

  • One-time and recurring business models
  • Volume-based models
  • Fixed, tiered and pro-rated pricing
  • Multiple billing terms: monthly, quarterly, annually, and flexible periods

Global Payment and Billing Expertise

  • More than 20 payment methods
  • Transactions in 30 currencies
  • Auto renewals by credit card, debit card, direct debit, and PayPal
  • Local card acquiring for higher authorization rates
  • Multiple billing attempts
  • Visa Account Update and MasterCard Automatic Billing Updater

 

In-Product Commerce lifts incremental revenue

Enterprise software publishers can offer the same robust shopping experience within their applications that they do on their online store. Even better, you can add our in-product commerce technology without completing redeployments or updates, which can expedite your time- to-market. In-product commerce technology:

  • Stores buyer credentials for easy sign on and seamless checkout
  • Offers a flexible presentation layer that automatically displays the shopping experience inside a variety of digital formats, including a download manager, pop-up store window, mobile application and more
  • Manages transaction processing in multiple currencies and global payment options
  • Handles fraud and tax management and export controls
  • Supports a range of e-marketing capabilities, including coupons, discounts, A/B testing and dynamic personalization

The results of adding in-product commerce technology speak for themselves. We’ve seen enterprise software publishers drive lifts of ten percent or more in incremental revenue!

 

Fully-loaded business-to-business solutions drive revenue and savings

Business-to-business (B2B) programs no longer need to be manual and resource-intensive propositions. With Digital River’s powerful automated solutions, you can save time and money marketing and selling directly to your business customers, and managing your channel relationships without conflict.

 

Digital River Business Direct

Build a direct B2B online channel with easy-to-use tools that target sales to your small and mid-sized business customers, resellers, employees and partners. Digital River® Business Direct gives you unprecedented control and the power to accelerate the profitability of your B2B online business in lucrative international markets.

  • Tailor your store with custom portals for a more personalized approach to online sales.
  • Track buyers when they are ready for upgrades or subscription renewals so you can maximize the lifetime value of your business customers.
  • Attract and retain business customers with the financing options they need. Bill Me Later Business® allows business customers to open a deferred payment account approved and funded by a third-party provider, saving you the costs and time it takes to manage your own credit program.

Digital River Channel Partner Network

With this hardworking online toolset, you can centralize, automate and streamline your channel activities. Digital River® Channel Partner Network helps you eliminate hours of work and gives you and your business partners the power to increase sales across your entire program. Track sales and commissions, access detailed reporting and manage specialized programs across your distribution channels.

  • Leverage your channel partnerships for increased sales.
    • Localize promotions in multiple languages and currencies.
    • Build a larger sales network with tiered partnerships.
    • Motivate your partners with commissions you set by partner, product or partner segment.
    • Pump up profitability and cement long-term relationships through improved service levels as well as preferred vendor and bonus programs.
  • Easily track and manage every aspect of your channel partner program with a powerful, centralized toolset.
    • Review accurate ROI reporting that provides the detailed information you need to make your program and marketing promotions more profitable.
    • Track and pay for all completed sales generated by each channel partner automatically. Set-up product- and partner-specific commission structures, marketing programs and targeted promotions.
  • Strengthen your channel relationships and add value for your partners with our automated system.
    • Quick self-enrollment programs grow your current partnerships and attract new ones.
    • Automatically and accurately pay all channel partner’s commissions on a monthly basis, ensuring accurate and timely payments for every sale, no matter how small.

 

Featured Clients

Nuance
“Digital River’s robust global commerce platform and invaluable account and marketing support have helped us build a profitable global e-business. We have not only increased our revenue and customer retention, but have also lowered our costs to acquire new customers.”
ACD Systems
“We selected Digital River as our e-commerce partner because of the breadth and depth of its services as well as its global expertise. By working with Digital River, we’ve been able to extend digital delivery services to our customers in North America, EMEA and Japan and streamline our operations across all of our markets.”

Logitech
“We continue to expand our relationship globally with Digital River. This expansion into Europe is a good reflection of those efforts. With this move, we can generate greater operational efficiencies, gain deeper, more consistent insights across all of our key geographies, and more easily maximize our direct-to-consumer efforts.”

THQ
“By marketing and selling our PC games through the THQ store, we can take advantage of the expanding popularity of online purchasing and downloading among gamers. Working with Digital River enables us to provide a consistent and reliable purchasing experience, and concentrate on developing leading games rather than running a 24X7 e-commerce operation.”

 

 
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>  World-Class Clients

Adobe, Autodesk, Corel, Kaspersky Lab, Microsoft, Nuance Communications, Trend Micro, VMware and more.

 
Global E-Commerce Expertise

Autodesk's Sheila Parker-Tolle, Senior Director of E-Commerce, comments about her experience with Digital River's global e-commerce capabilities.

 

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